Where pilgrims leave from

avel agencies about joining the marketplace. Press the button and we will not contact you again.","confirm":"Stop all partnership emails","working":"Saving your choice…","done":"Done. You will not get any more partnership emails or calls from us.","invalid":"This link is not valid. Use the link from the latest email we sent you.","missing":"Open this page from the link in our email.","failed":"We could not save your choice just now. Please try again.","retry":"Try again"},"privacy":{"title":"Privacy centre","intro":"See what you agreed to, download your data, or ask us to correct or delete it.","consentsTitle":"Your choices","consentHistory":"Consent history","historyIntro":"Every time you gave or withdrew permission.","granted":"Given","revoked":"Withdrawn","purposes":{"in_platform_messaging":"Messages with agencies","voice_call":"Agency call requests","whatsapp_service":"WhatsApp updates","call_recording":"Call recording","email_only_preference":"Email and account only","request_distribution":"Sharing trip details with agencies","exclusive_matching":"One-agency matching","platform_verification":"Verification calls","direct_reveal":"Sharing contact details with one agency","marketing":"Tips and offers","other":"Another choice"},"sources":{"request_submission":"When you sent your request","preferences":"In contact preferences","account":"In your account","call_request":"When answering a call request","other":"Elsewhere in the app"},"marketingToggle":"Tips and offers by email","trackingTitle":"Cookies and analytics","trackingBody":"We use strictly necessary cookies to keep you signed in. 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Case {ref} is open.","statuses":{"FILED":"Received","CATEGORIZED":"In review","EVIDENCE_REQUESTED":"Waiting for you","UNDER_REVIEW":"In review","RESOLVED":"Resolved","APPEALED":"Appeal in review","CLOSED":"Closed","WITHDRAWN":"Withdrawn"},"replyBy":"We aim to reply by {date}.","timeline":"Timeline","actor":{"consumer":"You","agency":"The agency","staff":"Platform team","system":"Update"},"events":{"filed":"Case opened","categorized":"Sorted into the right team","assigned":"Passed to a team member","status_changed":"Now: {status}","message":"Message","evidence_added":"File or statement added","evidence_requested":"We asked for more information","evidence_request_closed":"Request answered","refund_decided":"A refund decision was made","refund_posted":"A refund was paid","appeal_filed":"Appeal sent","appeal_decided":"Appeal decided","escalated":"Passed to a senior reviewer","satisfaction_recorded":"You rated the outcome","redress_issued":"Next steps were set out","other":"Update"},"sealed":"Details are held back for now.","evidenceTitle":"Files and statements","noEvidence":"Nothing has been added yet.","evidenceTypes":{"file":"File","platform_record":"Record from the platform","statement":"Written statement"},"by":{"consumer":"You","agency":"The agency","staff":"Platform team","system":"Platform"},"scan":{"not_applicable":"Added","quarantined":"Being checked","clean":"Checked","rejected":"Not accepted"},"evidenceRequested":"We need more information","evidenceDue":"Please reply by {date}","evidenceCodes":{"booking_proof":"Proof of your booking","payment_receipt":"A payment receipt","conversation_context":"More about the conversation","quote_document":"The quote document","licence_document":"A licence document","call_details":"Details of the call","identity_confirmation":"Confirm who you are","statement":"A short written account","other":"More information"},"sendFile":"Send a file","writeStatement":"Write it here","addEvidence":"Add a file","fileRules":"PDF, JPEG, PNG or WebP, up to 10 MB. A copy is checked before anyone opens it.","fileSent":"File received. We are checking it.","statementSent":"Statement sent.","reply":"Write to us","replyPlaceholder":"Your message","replySent":"Message sent.","decision":"Decision","appealDecision":"Decision on your appeal","resolutions":{"upheld":"Your report was upheld","partially_upheld":"Your report was partly upheld","no_violation_found":"No rule was broken","warning_issued":"The agency received a warning","sanction_applied":"A sanction was applied to the agency","refund_granted":"A refund was granted","refund_partial":"A partial refund was granted","refund_rejected":"A refund was not granted","duplicate_case":"Combined with an earlier case","information_provided":"We gave you the information you needed","customer_assisted":"We helped you directly","referred_externally":"Passed to another body","unable_to_verify":"We could not verify what happened","policy_education":"The agency was reminded of the rules","technical_fix":"A technical fix was made","escalated_to_trust":"Passed to our trust team","sla_pause_applied":"Paused while we wait for you","appeal_upheld":"Your appeal was upheld","appeal_dismissed":"Your appeal was not upheld","other":"A decision was made"},"redress":"If you still disagree","redressBody":"You can take this further through this route:","appealNote":"If you think the decision is wrong, you can appeal. 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Thank you.","withdraw":"Withdraw this case","withdrawWhy":"Why are you withdrawing it?","withdrawPick":"Choose a reason","withdrawConfirm":"Withdraw case","withdrawReasons":{"resolved_directly":"It was sorted out directly","filed_in_error":"I opened it by mistake","no_longer_needed":"I no longer need it","duplicate":"I opened it twice"},"withdrawn":"Case withdrawn.","reportAgencyQ":"Which agency are you reporting?","reasonQ":"What did they do?","reportReasons":{"unsolicited_contact":"Contacted me when I did not agree to it","payment_warning":"Asked me to pay outside the platform","harassment":"Harassed or pressured me","abusive_language":"Used abusive language","scam_or_fraud":"Looks like a scam or fraud","phishing":"Sent a fake link","misleading_information":"Gave misleading information","impersonation":"Pretended to be someone else","spam":"Sent spam","contact_harvesting":"Collected my contact details","threat_or_safety":"Threatened me or put me at risk","other":"Something else"},"detailsQ":"Anything else we should know?","detailsHelp":"What happened and when. Please do not include phone numbers, emails or links.","blockQ":"Block this agency now?","blockHelp":"Blocked agencies cannot message or call you. You keep their quote and can unblock them later in contact preferences.","blockWording":"What you agree to","blockWordingMissing":"We cannot show the blocking notice right now, so blocking is switched off. Your report can still go through.","blockYes":"Yes, block them","blockNo":"No, only report","sendReport":"Send report","sendAndBlock":"Send report and block","reported":"Thank you. Case {ref} is open.","reportedBlocked":"Reported and blocked. Case {ref} is open.","reportedBlockFailed":"Reported. Case {ref} is open, but we could not block the agency. You can block it in contact preferences.","faqTitle":"Common questions","faq":{"q1":"Is it free for pilgrims?","a1":"Yes. Sending a request and comparing quotes is free.","q2":"Do agencies get my phone number?","a2":"No. Agencies see your trip details only. You choose whether they may call through us or message on WhatsApp.","q3":"Is choosing an agency a booking?","a3":"No. It records your choice. You then book and pay the agency directly.","q4":"How do I stop an agency contacting me?","a4":"Report and block them here, or block them from Messages or Contact preferences. It takes effect straight away."}},"reviews":{"title":"Reviews","intro":"Review the agencies that sent you a quote. We check each review before it counts, and the agency never sees who wrote it.","none":"You have no requests to review yet.","noQuotes":"No agency has sent a quote on this request yet.","gotQuote":"Sent you a quote","rate":"Write a review","change":"Change review","moderation":{"pending":"Being checked","approved":"Counted","held":"Held for a check","rejected":"Not accepted"},"score":"{score} out of 5","commentLabel":"What was it like to deal with them?","commentHelp":"Keep it to your own experience. Please do not include phone numbers, emails or links.","editNote":"You can change your review a few times. A changed review is checked again.","sentApproved":"Thank you. Your review counts.","sentChecked":"Thank you. We are checking your review before it counts."},"account":{"title":"My account","profile":"Profile","email":"Email","emailVerified":"Verified","phone":"Phone","phoneNone":"No phone number","phoneVerified":"Verified","addPhone":"Add phone","removePhone":"Remove phone","language":"Language","timezone":"Time zone","sessions":"Signed-in devices","thisDevice":"This device","signOutDevice":"Sign out","signOutAll":"Sign out of all other devices","lastSeen":"Last active {time}","links":"Settings","saved":"Saved.","emailUnverified":"Not verified","changePhone":"Change number","emailChange":{"change":"Change email","title":"Change your sign-in email","newEmailLabel":"What is your new email address?","newEmailHelp":"We will send a code to it. Your old address is told about the change.","codeTitle":"Enter the code we emailed to the new address","done":"Your sign-in email is changed."},"securityAlerts":{"title":"Security notices","intro":"Sign-ins and changes on your account that you should know about.","empty":"No security notices.","kinds":{"new_device":"Sign-in from a new device","email_changed":"Sign-in email changed","phone_changed":"Phone number changed","mfa_factor_added":"Sign-in method added","repeated_failures":"Repeated wrong codes","account_recovered":"Account recovered","passkey_counter_regression":"Passkey problem","other":"Account activity"},"severity":{"info":"Info","warning":"Warning","critical":"Urgent"},"status":{"open":"Waiting for your answer","acknowledged":"You said this was you","reported_suspicious":"You reported it","resolved":"Resolved"},"itWasMe":"This was me","notMe":"This was not me","reportTitle":"Report this as not you?","reportBody":"We will sign you out on every device, this one included. Then sign in again with a new code.","reportConfirm":"Sign me out everywhere","acknowledged":"Thanks. We marked it as you.","more":"Show more"},"profileTitle":"About you","profileIntro":"Optional. This helps us fill in your next request. Agencies never see it.","profileForm":{"displayName":"Name","displayNameHelp":"We keep it private. 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Reviews will appear here once pilgrims have travelled.","faqTitle":"Questions pilgrims often ask","privacyTitle":"Your details stay safe with us","privacyBody":"Agencies don't see your email or phone unless you choose to share them. They message you here, and can call only if you allow it, through us, at times that suit you.","shotCity":"The request form asking which city you will leave from, with Lahore chosen.","shotWho":"The group part of a request: adults, children and their ages, seniors and rooms.","shotHistory":"A request's history, showing when our team verified it and when agencies could see it.","shotQuote":"One agency's quote: the total with mandatory fees, the share per person and the verified agency.","shotNote":"Screens from the app, filled with test data.","agent":{"agentName":"Plan your Umrah","online":"Private, and always free for pilgrims","greeting":"Assalamu alaikum. For many, Umrah is once in a lifetime, and we'd like to help you plan it with care. 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Here is your journey, ready to share with verified agencies.","summaryTitle":"Your journey","sumOrigin":"Leaving from","sumDates":"Travel dates","sumNights":"Nights","sumTravellers":"Travelling","sumFlights":"Flights","sumHotel":"Makkah hotel","sumHotelAny":"Any standard","sumBudget":"Budget","nightsWord":"nights","adultsWord":"adults","adultWord":"adult","childWord":"child","infantWord":"infant","childrenWord":"children","infantsWord":"infants","flightsYes":"Included","flightsNo":"Not needed","perPerson":"per person","total":"total","starWord":"star","chipYes":"Yes, include flights","chipNo":"No, hotels only","chipStarAny":"Any standard","chipFlexible":"I'm not sure yet","chipPerPerson":"Per person","chipTotal":"For the group","cta":"Send to verified agencies","creating":"Saving your request","successTitle":"Your request is ready","successBody":"Add your email to send it to up to three verified agencies. They quote without ever seeing your name, email or phone.","successCta":"Add email and send","errorGeneric":"That didn't reach us. Check your connection and try again.","errorBot":"The security check didn't finish. Wait a moment, then try again.","lead":{"prefillConfirm":"Assalamu alaikum. Will you be travelling from {place}? If not, tap Change city. When are you hoping to go?","startedFrom":"Assalamu alaikum. You'll be setting off from {place}. When are you hoping to go?","changeCity":"Change city","whoAdults":"Adults","whoChildren":"Children (2 to 17)","whoInfants":"Infants (under 2)","childAge":"Child {n}, age","infantAge":"Infant {n}, age in months","whoDone":"That's everyone","add":"Add one: {what}","remove":"Remove one: {what}","budgetUpTo":"Up to {amount}","budgetOver":"{amount} or more","reviewTitle":"Here is your journey","reviewAssumed":"We'll also tell agencies this. 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May your journey be blessed.","doneBody":"Our team checks it first, then up to three verified agencies can quote. We've emailed you what happens next.","doneCta":"View your request","errorCode":"That code didn't work. Check the latest email and try again.","errorEmail":"Check the email address and try again.","errorName":"Enter your name using letters only.","errorRate":"Too many tries. Wait a few minutes, then try again."},"planner":{"minutes":"About 2 minutes","back":"Back","continue":"Continue","whenTitle":"When would you like to go?","byMonth":"By month","exactDates":"Exact dates","pickStart":"Tap the day you'd like to leave.","pickEnd":"Now tap the day you'd like to come home.","datesPicked":"{from} to {to}, {n} nights","prevMonth":"Previous month","nextMonth":"Next month","fromDates":"Your dates give {n} nights. 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Ramadan dates are expected and may shift by a day.","ramadanNote":"Ramadan dates are expected and may shift by a day.","nightsTitle":"How many nights would you like to stay?","mostChosen":"Most chosen","other":"Other","makkah":"Makkah","madinah":"Madinah","jeddah":"Jeddah","splitHint":"Move nights between the two cities","whoTitle":"Who is coming with you?","flightsTitle":"Shall we include your flights?","flightsYes":"Yes, include flights","flightsYesBody":"From {city} to Saudi Arabia and back.","flightsNo":"No, hotel only","flightsNoBody":"You already have tickets, or prefer to book them yourself.","beginTitle":"Where would you like to begin?","beginMakkah":"Begin in Makkah","beginMakkahFly":"Land in Jeddah, begin in Makkah","beginMadinah":"Begin in Madinah","beginMadinahFly":"Land in Madinah, begin there","mostChoose":"Most choose this","distanceTitle":"How close to the Haram?","dist500":"Steps away","dist500Body":"Under 500 m. 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Here is your journey.","summaryHelloFamily":"Assalamu alaikum. Here is your family's journey.","summaryMain":"{nights} nights in Makkah and Madinah in {month}, for {who}, from {city}.","summaryMainNoMonth":"{nights} nights in Makkah and Madinah, for {who}, from {city}.","whoYou":"you","whoTwo":"the two of you","whoFamily":"your family of {n}","whoGroup":"your group of {n}","lineFlights":"Return flights from {city}","lineNoFlights":"Hotels and transfers, no flights","lineHotel":"A {stars}-star hotel","lineHotelAny":"A hotel of any standard","near500":"a few steps from the Haram","near1k":"a short walk from the Haram","nearShuttle":"with a shuttle to the Haram","lineBudget":"Around {amount} each","lineBudgetFlex":"Around {amount} each, with a little room either way","summaryPromise":"Up to three verified agencies will plan it. Your details stay private.","cta":"Ask agencies to plan this journey","changeSomething":"Change something first"}}},"how":{"title":"How it works","lead":"One request, checked by our team, answered by up to three verified agencies. You stay in control the whole way.","s1t":"1. Tell us about your journey","s1b":"Where you leave from, when, who is travelling, the hotels you want and your budget. You can save and come back.","s2t":"2. We check the request","s2b":"Our team confirms the request is genuine. We may email you a question. We aim to finish within working hours.","s3t":"3. Agencies quote","s3b":"Up to three verified agencies see your journey details, without your name, email or phone, and send a full quote.","s4t":"4. Compare and decide, in your own time","s4b":"Compare totals, hotels, flights and terms side by side. Ask questions, request changes, or choose an agency.","s5t":"5. Book with the agency","s5b":"You book and pay the agency directly under their terms. We do not take payment for packages.","contactTitle":"You decide how agencies contact you","contactBody":"Messages stay on the platform. Calls happen only if you allow them, through us, with your number hidden. You can block an agency at any time."},"agents":{"title":"For travel agents","lead":"Verified Umrah requests from pilgrims who asked for quotes.","body":"Each request is checked by our team before it reaches you. You buy one of a limited number of quote seats, or a time-limited exclusive right where offered, from a prepaid wallet.","p1t":"Verified demand","p1b":"Requests are checked before listing. Invalid leads can be claimed back within 72 hours under the published policy.","p2t":"Fair competition","p2b":"At most three agencies quote on a shared request. 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Messages are scanned for contact details and scams before delivery.","t3":"You control contact","b3":"Calls only with your permission, during your hours, through us. Block any agency in one step.","t4":"Honest information","b4":"We do not invent prices, availability or reviews. Hotel distances are shown only when we have verified them.","t5":"Report a problem","b5":"Every conversation has a report button. Our trust team reviews reports and can restrict an agency while it investigates.","noAffiliation":"We are an independent marketplace. 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